Troubleshooting
If you experience any difficulty when you use your new tag:
1. Ensure that your tag is mounted properly for your vehicle.
2. Check for a metal oxide windshield
3. Call a customer service representative for assistance (1-800-873-5824)
Lost, Stolen, Damaged or Out of Possession
If the K-TAG is lost, stolen, or no longer in your possession due to the sale of a vehicle, you must notify KTA at once. Notification may be made by telephone, e-mail or mail. Until you notify KTA of any of the aforementioned circumstances, KTA will continue to charge any fees incurred on your account. Once you have properly notified KTA, the tag will be invalidated. The replacement fee for a new tag varies by K-TAG program. If your external or first-generation tag (non-sticker tag) becomes lost, stolen, damaged or is no longer in your possession, you may be charged $34.00 per tag.
At the Toll Plaza
Invalid
tag
If the gate does not open, wait for instructions from a Turnpike employee.
Do not get out of your vehicle at the toll plaza.
Overheight
vehicles
Attention large vehicles — if you see a flashing red light as
you enter, stop on the shoulder and wait for instructions from a Turnpike
employee. You may be overheight.
If you hit a gate, pull out of traffic and wait for further instructions
from a Turnpike employee.
| If,
when you approach the plaza, the dedicated K-TAG lane is closed,
please pay close attention to the attendant in the mixed-mode
lane. The KTA closes dedicated lanes when there is an emergency
to help alert K-TAG customers of problems they may encounter
on the roadway (i.e.: inclement weather, accidents, etc.). |
Statement/Account Information
Plaza Locations
On your
statement your entries and exits will be shown as a number. The number
assigned to each interchange is shown below. Click here for a map of the Turnpike.
| Eastern
Terminal |
236 |
|
El
Dorado: US-254 |
071 |
| Bonner
Springs |
224 |
|
Andover:
21st St. |
057 |
| Lawrence:
US-59, US-40 |
204 |
|
Wichita:
K-96 |
053 |
| Lawrence:
US-59S, Iowa St. |
202 |
|
Wichita:
US 54/400, Kellogg Ave |
050 |
| Lecompton,
Lawrence: K-10 |
197 |
|
Wichita:
K-15 |
045 |
| Topeka:
K-4/I-70 |
182/183 |
|
Wichita:
I-135, I-235, 47th St |
042 |
| Topeka:
I-470W, US-75, Topeka Blvd |
177 |
|
Haysville-Derby:
71st St |
039 |
| Council
Grove, Osage City: US-56 |
147 |
|
Mulvane:
K-53 |
033 |
Emporia:
I-35N |
127 |
|
Wellington:
US-160 |
019 |
| Cassoday:
K-177 |
092 |
|
Southern
Terminal |
004 |
| El
Dorado: US-77 |
076 |
|
|
|
How to Read your Statement
Your
statement, whether online or printed and mailed, contains four
important sections.
First, your address and account number are in the top part of
the statement. Please make sure to keep your contact information,
including mailing address and phone numbers, up to date. This
is important even if you view your statement online.
The second section lists all of your toll charges, fees, and payments
for the month. The information here includes the Date, and a column
for the Description or Tag Number used for the trip. If the line
lists a toll charge, the entry plaza, exit plaza, and class are
listed. Fare charts for class 2 and class 5, including listings
of plaza numbers and names, are provided on the back of statements
that are printed and mailed. There is a complete listing of fare
tables for all classes, as well as a chart displaying the various
vehicle classifications, which can be accessed online at ksturnpike.com.
The last column will have a two-character explanation code for
any adjustments that have been made to your account. Any adjustment
codes are explained at the very bottom of the statement along
with any special messages that you need to be aware of. This information
is highlighted in yellow. Please review the bottom of the statement
every month.
Finally, on the last page of the statement, there is a summary
of your activity for the month:
| |
Quantity |
Amount |
|
| Beginning
Balance |
|
19.47 |
CR |
| Toll
Charges |
9 |
24.50 |
|
| Discounts |
9 |
2.45 |
CR |
| Tag
Fee |
2 |
2.00 |
|
| Payments |
|
40.00 |
CR |
| Adjustments |
|
.00 |
|
| ENDING
BALANCE |
|
35.42 |
CR |
| TOTAL
AMOUNT DUE |
|
.00 |
|
A
CR after a balance means that your account has a prepaid (credit)
balance. Any payments are also listed as credits to your account
and will be listed with a CR after them. If your ending balance
shows a CR, your account is prepaid. If any amount is due, it
will be listed at the bottom of this section.
Receipts/Account Information
K-TAG
customers do not receive individual trip receipts because the
transaction is handled electronically. Your statement and your
online account information is your receipt.
However, there are three ways for K-TAG customers to get their
account information:
1. Online at www.ksturnpike.com
2. Over the phone
3. In the mail*
* There is a 50 cent per statement fee for printed, mailed statements.
1-800-873-5824 is available to you for:
- Monitoring your account balance.
- Checking on your last payment.
- Reporting problems with the K-TAG system.
- Reporting lost or stolen tags.
- Requesting additional tags.
- Closing your account.
|
