K-TAG Frequently Asked Questions
Still need help deciding which program is right for you? Roll over the questions below to see the answers to some of our most frequently asked questions.
How do I get a K-TAG application form?
Download it here or call 1-800-USE-KTAG and fax one to yourself using our automated system! You can also ask the toll collector for an application the next time you use the Turnpike. Your tags will be mailed to you as soon as your application is processed.
Another option is to stop by one of the K-TAG Customer Service Centers, either in Wichita or Topeka, and apply in person. Within a few minutes, you should have an account opened and have a K-TAG in your hands.
Where do I send my completed application?
Mail it to us at the address on the application, fax it to us at 316-651-0864 or drop it off at any tollbooth. If you choose to use the K-TAG I program, please send $40 to start your account. Our mailing address is Kansas Turnpike Authority, PO Box 780007, Wichita KS 67278.
Can I pay for my account automatically with my credit card?
YES! You can sign up for automatic account replenishment for either K-TAG I or K-TAG II. Fill out the appropriate section on the application form.
Can I open my account over the phone?
We require a completed application form that includes a customer signature before tags can be issued to a customer. For that reason, accounts cannot be opened over the phone.
What are your office hours?
We have Customer Service Centers in Wichita and Topeka that are open from 7:30 a.m. to 5:30 p.m., Monday through Friday. These offices are closed holidays.
Where are your K-TAG offices?
The office in Wichita is located near the East Wichita Interchange, Milepost 50. It is off of Kellogg Dr between Rock and Webb Roads.
The office in Topeka is located at the Topeka Service Area at Milepost 188 across the hall from the Hardee's restaurant. It is five miles east of Topeka on I-70.
How can I speak with a K-TAG Customer Service Representative?
Call 1-800-USE-KTAG (1-800-873-5824) or, in Wichita call 684-7095, and in Topeka call 274-3695.
How can I fax my correspondence to K-TAG?
The fax number for our Wichita office is 316-651-0864.
The fax number for our Topeka office is 785-274-3696
Where do I mail correspondence to K-TAG?
Send mail correspondence to the Kansas Turnpike Authority, 9401 E Kellogg, Wichita KS 67207
Who do I make my payments to?
Make checks payable to: KANSAS TURNPIKE AUTHORITY and mail to PO Box 780007, Wichita, KS 67278.
Will a K-TAG work in my vehicle?
Some late model vehicles are equipped with special windshield features that contain metal in the glass. These features prevent our K-TAG transponders from being read. If your vehicle is equipped with this feature and you experience tag performance problems, you may need to obtain an exterior mounted tag. Some of the vehicles that we know have difficulties with windshield-mounted tags include Pontiac Transport, Oldsmobile Silhouette, and Chevy Lumina vans.
Can you provide a Kansas permit for my vehicle?
We cannot provide you with a permit for your vehicle, but we have listed several sources for obtaining a permit.
Information about permits and commercial vehicles is available on-line from the Kansas Highway Patrol at http://www.ink.org/public/khp/.
The phone number for central permits in Topeka, Kansas is (785) 296-2356.
Alternatively, the Kansas Department of Motor Vehicles provide motor carrier references at http://www.ksrevenue.org/dmvmc.htm.
Can you help me renew my license plate for my vehicle?
No, we do not renew or issue license plates. These questions should be directed toward your local county courthouse or department of motor vehicles. Visit the Kansas Treasurer's web site for me information on renewing or obtaining a new license plate for your vehicle. http://www.kansastreasurers.org/vehicle/vehicle.htm
How do I learn more about the Kansas Turnpike?
How much does K-TAG cost?
In addition to your tolls, K-Tag I Prepaid/Discount customers are charged $1.00 per month per tag and receive a 10% discount as long as they maintain a prepaid balance in their account. K-Tag II Credit/full-fare customers pay $5.00 per year per tag. All customers can view statements online or via e-mail for free. Printed statements in the mail for either plan cost an additional $.50 per month.
Can I get copies of older statements?
Your online account information stores statements for up to one year. You can access that information for free, anytime of the day or night. If you need copies of statements older than one year, contact our K-TAG Customer Service Representatives at 1-800-USE-KTAG. There is a $1.50 per page fee for statements to be mailed or faxed.
How can I switch to a different K-TAG program?
To change your account type, you will need to print and complete this Transfer Form. When you are finished, please mail it to:
Kansas Turnpike Authority
Attn: K-TAG
PO Box 780007
Wichita, KS 67278-0007
Still have questions?
If you are still unsure if the K-TAG program is right for you, read our User Agreement booklet for more information. Or contact us at 1-800-USE-KTAG or ktag@ksturnpike.com
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